Call Park Compared to Call Transfer

Before using call park, take note of the these differences when compared to call transfer. This will help you determine if call park fits your use case.

• The call is placed on hold instead of being directly transferred to an external number or a phone user's extension.
• Another phone user can use the retrieval code to resume the call at any provisioned device or Zoom client.
• The device or client using the retrieval code must belong to the same account as the phone user that parked the call.
• Generally, call park is beneficial in industrial settings where phone users may not have desks or be present at their desk. For example, in a warehouse, you can park a call then announce the retrieve code over the intercom, then another employee can resume the call using a common area phone.

Parking a Call (desktop client or mobile app)

1. Sign in to the Zoom desktop client or mobile app.

2. Make or receive a call.

3. Click or tap More using the in-call controls.

4. Click or tap Park. You will hear an automated voice stating the 3-digit retrieval code (preceded by *). You will also see a notification with the code.

5. Take note of the 3-digit retrieval code and send it to the phone user who will answer the parked call.

Parking a Call (desk phone)

Note: Make sure you have a desk phone that supports call park. These are generic instructions. If you need more help, refer to the manufacturer's support site.

Polycom VVX series

1. Make or receive a call.

2. Press or tap More.

3. Press or tap Park. An audio prompt will announce the 3-digit retrieval code (preceded by *).

4. Take note of the 3-digit retrieval code and send it to the phone user who will answer the parked call.

Yealilnk T4 or T5 series

1. Make or receive a call.

2. Press or tap Park. An audio prompt will announce he 3-digit retrieval code (preceded by *).

3. Take note of the 3-digit retrieval code and send it to the phone user who will answer the parked call.

Resuming a Parked Call

After a call is parked, any phone user with the retrieval code can follow these steps to resume the call.

Note: The device or client using the retrieval code must belong to the same account as the phone user that parked the call.

1. Access the dial pad using one of the following platforms. Follow these links for more information:

• • Desktop client or mobile app
  • Any supported desk phone
    See the quick start guides for Polycom or Yealink

2. Dial and call the retrieval code. Make sure to dial star (*) before the code; for example, *801.
You will answer the parked call. If you aren't the correct person to answer the call, park the call again or transfer the call.