How to Receive a call with Zoom Phone

Receiving a Call

1. Sign in to the Zoom client.

2. During an incoming call, Zoom Phone will display a call notification to help you identify the caller.

Note: You will not receive call notifications if you manually set your status to Do not disturb.

3. Click one of these options depending on the call notification you get:

- Accept: Answer the call.
- Decline: Route the caller to your voicemail or disconnect the call depending on your settings (look for the drop-down menu called When not answered, calls will be).
- Close icon (×): Ignore the call notification. The call will continue to ring on other devices (Zoom mobile app or desk phone).
- Dismiss (if call was routed to you through a call queue): Skip the call notification and remove yourself from the current call queue distribution. The call queue will attempt to reach other call queue members.

4. If you are currently in a call, you will see these options in the call notification:

- Hold & Accept: Place the current call on hold and answer the incoming call. You can use the call controls to switch between the calls or merge them into a three-way call.
- Send to Voicemail: Continue the current call and send the incoming call to your voicemail.
- End & Accept: End the current call and answer the incoming call.