How to Make a call with Zoom Phone – Sponsors for Educational Opportunity

Making a Call

Note: If you're calling a phone number displayed in another application (for example, Outlook or a web browser), use click-to-dial or highlight-to-call.

1. Sign in to the Zoom desktop client.

2. Click Phone.

3. Call a number using one of these methods:

Dial a number using the on-screen or keyboard number pad, then click the phone icon. If you dial a vanity phone number (the number contains characters), Zoom Phone will automatically convert the letters to numbers when you make the call.
Copy and paste a number in the text field, then click the phone icon.
Type a name or number above the dial pad to search through your internal, external, and synced contacts. Click a search result to make a call. Each internal or external Zoom contact appears as a single search result even if the contacts has several numbers.
Note: If calling an international number, make sure that Zoom Phone supports outbound dialing to that number. Contact your admin for help.

4. Click the Caller ID drop-down menu to change the outbound caller ID number. While in a call, your in-call status is synced to any desk phones assigned to you.

Note: Review the features and limitations of your outbound caller ID number.

5. Use the in-call controls.

Calling a Synced Contact

If you set up contacts sync, you can call contacts added to your Google, Office 365, or Exchange account.

Note: You can only call your synced contacts using the Zoom desktop app. Synced contacts are not available on the Zoom mobile app or provisioned desk phones.

Using the Contacts Directory

1. Sign in to the Zoom desktop client.

2. Click Contacts.

3. In the My Groups section, click Cloud Contacts and select a contact to call.

4. Click Call. Alternatively, you can hover over their name in the directory and click the phone icon.
Note:

Make sure your synced contact has a phone number attached. If they don't have a phone number, they will still appear in Cloud Contacts but you will not be able to call them.
If your contact has more than one number, you will see their numbers and the label you set in Google, Office 365, or Exchange. Click a phone number to call it. Clicking Call will call the first phone number displayed.