Shipping Laptops back to NY Office

Please note there are 2 ways of shipping laptops back to SEO NY office. It's assumed that an off-boarding ticket or a laptop replacement /repair ticket was already open via support.request@seo-usa.org.

I. If associate has a box in good condition and packing material

(1) Associate will provide box dimensions to IT Service Desk tech handling system off-boarding ticket or laptop replacement /repair ticket. In addition, sender's phone # and address is needed.

(2) IT Service Desk tech will create a Fedex shipping label and send via email (ticket) a pdf version of it.

(3) Associate will print and attach label to shipping box, ensure laptop is securely packed and remove / hide any previous shipping labels.

(4) Associate will drop off package at nearest Fedex / Kinko's location; and email back the Fedex tracking # to the IT Service Desk tech handling ticket.

II. If associate does not have shipping box or packing material

(1) Find the nearest FedEx Office or Kinkos in your area.

(2) Once you find the nearest FedEx Office, bring laptop & charger. Call ahead and confirm they can pack them and print shipping label.

(3) Ask the FedEx clerk to package laptop and ship it to: Anthony Picerno -55 Exchange Place, Suite 600, New York, NY 10005 (Main office phone# is 212-979-2040). Also, ask the clerk to bill the entire order to our account number (174609071).

(4) In the Reference line # please include your name / Department and ticket #.

(5) If they ask for the value of the shipment, you may value laptops at $500 each.

(6) Please ask to ship them via FedEx Ground (which is the cheapest and will take about a week).

(7) Please ask them to require a direct signature for the packages.

(8) Lastly, ask for and email me the FedEx tracking information.

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